This Privacy Policy explains how pak11 collects, uses, stores and protects your personal information when you use our Platform. We are committed to your privacy and handle all data with care and transparency.
A summary of how pak11 handles your data. The full legal text below governs in all cases.
Your personal and financial data is encrypted using TLS and stored securely in line with international standards.
pak11 never sells your personal data to third parties. Your information is yours and is used only for the purposes set out here.
You may request access to, correction of, or deletion of your personal data held by pak11 at any time.
pak11 uses cookies to improve your experience. You control non-essential cookies through your browser settings.
Identity documents collected for verification are stored securely and used only for AML and KYC compliance purposes.
You can opt out of marketing communications from pak11 at any time via account settings or by contacting support.
pak11 ("pak11", "we", "us", "our") operates the online gaming platform at pak11.vip and is committed to protecting the privacy and personal data of all users ("you", "Player"). This Privacy Policy ("Policy") describes how pak11 collects, processes, stores, shares and protects personal information in connection with your use of the pak11 website, services, features and content (collectively, the "Services").
By registering an account with pak11 or otherwise using the Services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with the terms of this Policy, you should not use the Services.
This Policy should be read in conjunction with the pak11 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
pak11 is the data controller responsible for the personal information collected through pak11.vip. For any questions or requests relating to this Policy or your personal data, please contact us using the details set out in Section 16 of this Policy.
pak11 collects the following categories of personal data in connection with the provision of the Services:
3.1 Registration and Identity Data. When you create a pak11 account, we collect your full name, date of birth, email address, username and password. Where required for KYC compliance, we additionally collect copies of government-issued identification documents, proof of address and payment method verification documents.
3.2 Financial and Transaction Data. We collect records of all deposits, withdrawals and transactions conducted through your pak11 account, including payment method identifiers (e.g. last four digits of a card, mobile wallet reference), transaction amounts in PKR and transaction timestamps. We do not store full payment card numbers; card processing is handled by certified third-party payment processors.
3.3 Usage and Behavioural Data. We collect data about how you interact with the pak11 Platform, including pages visited, games played, bets placed, session durations, device type, browser type, operating system and IP address.
3.4 Communications Data. We retain records of communications between you and pak11 support, including emails, live chat transcripts and any correspondence submitted through the Platform.
3.5 Marketing Preferences. We record your marketing communication preferences, including whether you have opted in or out of receiving promotional emails, SMS notifications or other marketing materials from pak11.
pak11 collects personal data through the following means:
pak11 uses your personal data for the following purposes:
pak11 processes your personal data on the following legal bases:
7.1 pak11 does not sell, rent or trade your personal data to any third party for their own marketing purposes.
7.2 pak11 may share your personal data with the following categories of third parties, strictly to the extent necessary for the purposes described in this Policy:
7.3 All third-party service providers engaged by pak11 are required to process personal data only for specified purposes and in accordance with data protection standards equivalent to those described in this Policy.
Some of the third-party service providers used by pak11, including cloud infrastructure and KYC providers, may process personal data outside Pakistan. Where such transfers occur, pak11 ensures that appropriate safeguards are in place to protect your data, including contractual clauses that impose equivalent data protection obligations on the recipient. By using the Services, you consent to such transfers where they are necessary for the provision of the Services.
pak11 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Transaction records and KYC documentation are typically retained for a minimum of five (5) years following account closure in accordance with AML regulatory requirements. Marketing preference data is retained until you withdraw consent. You may request deletion of your data at any time, subject to pak11's obligation to retain certain data for legal compliance purposes.
10.1 Essential Cookies. pak11 uses essential cookies that are strictly necessary for the operation of the Platform, including session management, login authentication and security functions. These cookies cannot be disabled without affecting the functionality of the Services.
10.2 Analytics Cookies. With your consent, pak11 uses analytics cookies to collect aggregated data about how players use the Platform. This data helps us improve performance and user experience. Analytics cookies do not identify you personally.
10.3 Marketing Cookies. Where you have consented, pak11 may use marketing cookies to deliver relevant promotional content based on your activity on the Platform.
10.4 Managing Cookies. You may control the use of non-essential cookies through your browser settings. Disabling certain cookies may affect your experience on the pak11 Platform. Detailed cookie settings are available within your pak11 account preferences.
Subject to applicable law, you have the following rights in relation to your personal data held by pak11:
To exercise any of these rights, please contact pak11 using the details in Section 16. We will respond within thirty (30) days of receipt of a valid request. We may need to verify your identity before processing certain requests.
The pak11 Platform is strictly intended for individuals aged 18 and over. pak11 does not knowingly collect personal data from anyone under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately at the details in Section 16.
pak11 implements technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, regular security audits and penetration testing, and two-factor authentication available for all player accounts. While pak11 takes all reasonable precautions, no online system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials.
The pak11 Platform does not contain links to third-party websites other than those required for payment processing and game delivery. In the event that any third-party content is accessible through the Services, pak11 is not responsible for the privacy practices of those third parties. This Policy applies solely to data collected by pak11 through pak11.vip.
pak11 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via email or through a prominent notice on the Platform at least seven (7) days before they take effect. The updated Policy will always reflect the current "Last Updated" date shown at the top of this document. Your continued use of the Services following notification of any change constitutes your acceptance of the revised Policy.
If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data by pak11, please contact our Data Protection team. Email: [email protected]. We aim to respond to all privacy-related enquiries within 30 days.
pak11 is committed to keeping your data safe while delivering Pakistan's best cricket betting and live casino experience. Create your account today – it takes under two minutes and your first deposit can be via JazzCash or Easypaisa.
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